Telkom the worst service provider!

I always read these awful reviews but I've never thought I'd be a victim of Telkom and its profit-driven ****s. On 22 August, I had my device ****** and I opened a case with SAPS and attempted to have the sim and device suspended with Telkom. Only the device was suspended and the perpetrator was able to continue enjoying the SIM benefits to the extent that some "additional spending limit" was used to acquire more data and airtime to over the value of R6000, something I was never made aware of and never consented to such a service which has no spending limit! I only knew about a permanent spending limit even that was restricted to R1.00. What freaks me out, even more, is Telkom has no longer has security feature to make sure the authorised person is making changes to both additional and permament spending limits. Mind you I have multiple contracts with this company (some used by kids) and anyone with access to the sim cards can increase spending limits as they please and I have to foot the bill. I also requested that all numbers implicated in these transactions that I was not aware of, be blocked (since they refused to give me their details) until the owners of these numbers that were sent ********** airtime come forward. Telkom staff refused to suspend these numbers and basically gave the ******* the right to continue to enjoy the ****** benefits.

The case was reported for investigation on the 4th October but till today 28/10/2019 there's been no feedback from Telkom even after countless attempts to find out whats happening. What ****es me off is the fact they debited my account regardless of the ongoing investigation and my finances have been displaced drastically. I have had more than 10 contracts with Telkom and not once have I requested an increase in spending limits and they never even bothered to contact me regarding the unusual activity.

Whatever the outcome of this case, I have decided I am done with Telkom. I will not be renewing any of my contracts and I will advise my colleagues which I have encouraged to join this network to think twice before renewing their contracts too. The service you have offered me has shown me how profit-driven with no care for customer protection. The great deals are simply not worth the pathetic service you provide in the event of a dispute.