TELKOM THE WORST SERVICE PROVIDER

I'm writing this review to somehow get attention from Telkom because it seems that whenever i call the agents theres no resolution to my ongoing issues.

On the 27th January i purchased the Huawei p8 Lite 2017. I was told i would get the 30GB promotional data???

Nowhere to be seen, it is the 20th of February today and i still havent received the data. A case was logged after i received the shock of my life due to my bill being so high.

They advised me that my spending limit was R500? after i advised the Sales consultant Adam to make it R0.01c.

Theres approximately R382.60 worht in data charges that iv occured due to them not adding the promotional data on my phone?? Do you think Telkom will have the decency to pay this???NO

they advised me that they provided the service and i used the data so they wont sc**** the amount.

I've called Telkom 20 times since the 4 February, the call Agents even go so far as to put the phone down in your ear. Im sick and ****ed off at Telkom.

Waiting on the phone for hours? precious hours that i will not get back EVER.....during my work hours, during my lunch, in the evening when i get home???

TOday i spoke to SIbusiso the manager of one of the call agents....

he cudnt even comfort me over the escalation??he just said mam, i emailed the manager of the Technical department and thats all i can do.

How can Telkom close an unresolved case would i like to know.

If anyone from the head office would like to assist me , this is my case number below:

********** 8

SIgning up to a contract with Telkom is the worst mistake i ever couldve made in my entire life because they a load of bull****ters,quick to sell phones but when it comes to bringing service delivery from their side its a DEAD DOOR!