JR
James R

1 reviews | Active since Jan 2015

25 Feb 2016, 08:50

Telkom 'The worst Service Provider'

Please not that I have been trying to contact Telkom for three weeks to have LTE internet installed. After three weeks of trying, I have come to the conclusion that there is obviously not one person at Telkom who is capable of answering a telephone call.<br> <br> Failing to get through to the call centre. I took my time to go to the Eastgate Branch purely to find out the information I need to sign up for LTE. I waited in a line of people for over 30 minutes while the staff wondered around aimlessly. I finally spoke to a staff member who ushered me to a telephone and dialled the same call centre number that I have been trying for three weeks. So I must not only phone a non-existent call centre from home but I must go to a Telkom store and call the same centre to get service.<br> <br> At the end of the exercise I was finally given an SMS number to send a message so that hopefully one day Telkom might call me. Once again I am waiting for over a week and not one person from Telkom has bothered to call.<br> <br> I don't think there is one Telkom staff member who is competent enough to answer or make a call to assist customers when we are trying to sign up for your so called Service. SHOCKING SERVICE!!<br>

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Replies (1)
Telkom
Telkom's reply25 Feb 2016, 09:58
Official
Hello Dbjamesryan,

This response serves as confirmation that your query has been received.
Your reference number : SM205104.
A consultant from our mobile team will be in contact to assist with the query.

Regards
Telkom Social Media Team.