JR
James R

1 reviews | Active since Jan 2015

12 Mar 2016, 12:13

Telkom: The worst Service Provider

I have logged numerous complaints about the service of Telkom. I have contacted the call centre numerous times to try and get LTE internet installed, which is pointless as their are no staff members at the call centre who bother to answer the call. I have been into the Eastgate branch to try and sign up for internet service and the rude and unhelpful staff (Buli) usher me to a phone to call the same number that goes unanswered. Complaints to the manager of this store (Lebo) are laughed off as no service is offered.<br> <br> So I am left with no option but to call the call centre and when I get hold of a consultant I am put on hold for 30 minutes and then rudely cut off to try and phone again. I lay a complaint with the call centre manager (Craig Chetty) and I am told that service at telkom is a priority. In this case there has been no service, not even from you Mr. Chetty, as my complaint was two weeks ago and you have not had the courtesy to provide feedback as you promised you would.<br> <br> The service at Telkom from the call center to the Eastgate branch, including the so called managers (Craig Chetty) is disgusting. I will seek another ISP.

0
Replies (1)
Telkom
Telkom's reply12 Mar 2016, 12:51
Official
Hello Dbjamesryan,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:SM205104

Regards
Luleka
Telkom Social Media Team