Telkom, the worst service i've ever experianced

More than a month and a half ago I app**** to have my internet uncapped. The consultant told me it would take about 14 working days to process, after a month I phoned them only to find out that it was never submitted so I reapp**** for the same service and was told it might take a day or two. It is now More than a month later and more than half a dozen calls and still no go. On the 22nd I finally spoke to a consultant that told me my internet was uncapped but not my contract and that I had to pay a 600 rand deposit so I drove 80KM to pay the deposit at a Telkom branch to which they told me that such a thing does not exist and all migration is free. I explained my situation and my frustration so they attempted to help me by putting me through to someone. this person told me that my internet was indeed uncapped and put me through to their accounts department and this woman told me my internet is still capped and that there is nothing she can do about it. This has been the same story for the past month and a half. I don't think anyone at Telkom is trained or even able to do their job properly. I would not recommend Telkom to anyone.