TELKOM. THE WORST SERVICE EVER!

Telkom! The worst service ever!

I got LTE for my parents who live in another town. My dad complained that the internet line was very slow/poor. My dad called Telkom numerous times over a span of three weeks requesting assistance in checking the line but to date nobody has assisted. I received a call from Telkom advising that my contract needed to be renewed and that was the reason for the slow/poor line. I was told that I could cancel the contract at any point at a penalty fee of R800. I renewed the contract and further upgraded the line speed at an additional cost. The line is still COMPLETELY USELESS! I tried calling Telkom, holding on for hours on end. I requested a call back on the website and to date nobody has called me. I visited the store to request assistance and was advised that they could not assist. I would have to call Telkom. I am paying for service that does not work!!! CAN SOMEONE FROM TELKOM PLEASE CALL ME URGENTLY!!!