TELKOM ,The worst service EVER

WE STAY IN HEIDELBERG IN THE GAUTENG. WE HAVE BEEN WITHOUT ADSL FROM the 9th of December 0:00am. I reported the problem that same morning. Nothing had been done. Phone call after Phone call and every time told that the consultant will escalate our case. Then we were told that there is a network error in our region and they are working on it. It's been 6 day now and not one person from Telkom have contacted us to bring jet I will receive sms after sms that the matter is resolved. And nothing have been resolved. Today I got hold of the number for Open serve and was told that they don't even know of the problem in my Heidelberg Bergsig and the last that my line was reported was last year December. I asked one of the technical support members that I want a email for someone that is over them. Send a mail and 24 hours still no reply. This is the worst service I ever got from any company. You need to phone Telkom every day and not one person can resolved you problem or say how long you will sit without internet. Sometimes the phone is just dropped in your ear.