TELKOM THE WORST SERVICE EVER!!

I app**** for a new cellphone online on the 07th March and was approved and the 12 March they debited my bank account. Was informed phone will be received in 5-7 days, called after the 7 day was told the phone is with the courier, called again few days later told they do not have stock, called again few days later and was told they busy processing. This was after numerous emails and phone calls. The query was then escalated and was advised I would definitely get the phone by 28th March. I emailed the department again to advise i still did not receive the phone, was told Telkom is busy with stocktaking and will only process phones after the 01st April. They service is the worse, because no one tells you before hand what will happen, and you wait so long on the phone when you want to speak to them and their chat line is totally useless. I requested yesterday from them to cancel the contract and refund me my money back, and now I need to wait for them to process this and they cannot give a time frame how long I will wait. My first time dealing with Telkom and definitely my last.