Telkom The Worst Service By Mr. Clifford Mohale "Supervisor"

I contacted Telkom ZA on Monday 18/02/2019 about my slow internet. I was told it going to fixed that night and still nothing. Tuesday I called and nothing happened since the Durban office was offline the whole day. I called on Wednesday 20/02/2019 and I was told they need to log a case. Thursday 21/02/2019 I called I was told I need to wait for 72 hours for my case to be heard. I spoken to Mr. Masilo Clifford Mohale a supervisor from Telkom Johannesburg and he refused to answer whether I will be compensated since my internet is slow when I cancel the contract and also contact the IT department on my behalf and failed to answer. I asked Mr. Mohale if I can talk to his manager he refused since I wasn't able to assist me. I pleaded with him to ask the IT guys to assist and made me wait for 2 hours on the call and later came back to me to say his manager or IT technician has left since it was passed 17h00 after I waited 2 hours on the call. He later sent me an email referring on the email "this customer" which I found it very rude. He later dropped a call on me around 17h39.

When he failed to answer he was so calm with an attitude that he's not going to do it.

Telkom is the worst never ever sign a contract with them.

The worst experience so far unfortunately !