Telkom = the worst service

I can literally write a book about all the bad experiences I have had with Telkom, but today I am just going to focus on my latest. My phone's SIM was damaged 2 weeks ago. I phoned in and was told I had to go in to a Telkom shop to do a sim swop. Seeing that I am not close to a Telkom shop and work until late, it had to wait until the weekend. Last weekend I went into a Telkom shop and did a sim swop. The next day the sim was still not active. I phoned the call centre and was 1st told that the sim was not activated in the shop and I would have to go back. Because this was Monday and I knew I wouldn't be able to get to a Telkom shop in the week I phoned in again ons Tuesday. I was told then that there was no problem with the sim and it should be active. I tried everything including taking the sim out for a while, nothing worked. I phoned in again and was told this time that a sim swop takes 48 hours and that the sim would be active the next day. Wednesday still nothing. I phoned in agáin and was told again that it shows on the system everything is fine, but she will log a case and escalate the matter in 24 hours it will be sorted. Friday nothing was sorted. I stopped by the Telkom shop after work. The lady there also told me on the system it shows the sim is working, but we tested it and nothing was working. She issued me with a new sim and did the sim swop again. Promising me this weekend my sim will be working. Its it now Monday again and guess what? My sim is still not working. I phoned in AGAIN and was told that she can not do anything except add notes on the existing case as she sees the case is still active. When I enquired on the reason because the previous lady told me the case would be resolved within 24 hours, thís lady informed me that the turn around time for a case is 72 hours (not including weekends). So I am going for 2 weeks were I cannot use my phone but this does not seem to bother anyone but myself. I am literally counting the days for my contract to end so that I can just go back to a service provider that actually provides a service and not just excuses.