TELKOM THE WORST PROVIDER/CUSTOMER SERVICE!!!!!!!!!

- I have/am experiencing the WORST customer services from Telkom SA Staff in the call center. - I have been having issues with my invoice since August 2022, i have spoken to 8 different agents, nobody can resolve my issue and when i request to speak to a manager i get told i would receive a callback from the manager, its now 29/09/2022 and i have not received one phone/email from any manager. - Every time i call through to the call center wanting to get my issue resolved as my phone is suspended, i must first hear agents children making a noise in the background, music playing loud and then i get told by the agent i need to call other department, however i already called the correct department but because agents do not want to assist me as they are in the lazy mood i get told to call another department, UNPROFESSIONAL! i called telkom call center yesterday (28/09/2022) based in Johannesburg, to be be hanged up and then i made a call today (29/09/2022) to the call center to speak with the 8th agent to assist me then to be told that there was NEVER A CASE LODGED for me since i spoke with all 7 staff members from the call center of Telkom SA in Johannesburg. - In Mid Month i was told my the agent i would be refunded R590, however when the agent "Ongezwa Bobotyana" check she saw there was no credit/refund provided nor was there any case raised or notes on the account, on top of that whenever i request from agents to send me a ref number and their name they say they will send it via sms when the call is done, however no ref number nor no name gets sent which is once again UNPROFESSIONAL. - TELKOM i want my issue to be resolved because this is causing me inconvenience as my cell phone number is blocked.

My Query is that i was charged for calls and for subscribes, as i explained to the 8 staff call center agents from TELKOM that i upgraded my contract in sometime in June 2022 the very next day i updated my spend limit to R30, however because of telkom having system issues my spend limit did not update on their system because they were facing system issues, and this was told me by about 4 agents that telkom did face system issues, so why should i be held liable for a providers system issues due to my spend limit not being updated!????????

2nd query is that i was charged for subscriptions i have subscribed to which is a website i do not know never heard of before, i explained to the agent i use most of the time WiFi, i hardly use my mobile data and on top of that i do not subscribe to anything hence because i know it accumulates charges hence why i would never ever subscribe to anything and also how do i benefit from a subscription i was charged for when i never ever went on that website???!!!!

ALSO I WAS PROMISED A CREDIT BY AN AGENT WHICH WAS NEVER DONE AND I WOULD LIKE THE CREDIT TO BE APP**** TO MY ACCOUNT!!!!

Finally a case was raised by the 8th agent i spoke with today.

I have been a loyal customer all the time!!!!!!!!!!

ref number : ***6 agent name : Ongezwa Bobotyana