Telkom the worst of the worst
<p>Telkom-empire (a franchise of Telkom) sold me a LTE contract of R399.00 in September 2016. The deal was for 20Gig day and 20G night data plus a WiFi router. After two months my WiFi service was suspended. I phoned customer care services to find out what was going on, because my service was suspended and I never received an invoice beforehand and a debitorder was supposed to be in place. I was told that my account was for two months in arrears and must pay R1092.00 immediately. After complaining that I have'nt received any invoices, I was told that it is not their problem that a debit order was lacking, but they will send the invoices. Looking at the invoices , I saw that Telkom registered me on a wrong package namely: R499.00 for 30G day an 30 G night plus the Wifi router.</p> <p>Since November 2016 up to now I made varrious calls to the customer care service number (081180). During each call I was redirected from the one department to the other with no one willing or able to help me. I even tried to correct the faulty contract through Telkom-empire (the franchise who sold the deal), but they told me that they are unable to help, because they have no access to my account. For 5 (almost 6) months, neither Telkom or Telkom-empire could help me. It seems that one of the latter personnel did the wrong registration, but I am not allow to contact her, although I got hold of her name. There were already 3 case numbers logged, but no one ever contacted me. I am madly frustrated, because there is at this moment nothing I can do, although I sent all the proof of the original contract and wrong invoices to everyone that is supposed to help me (and I still have no WIFI service). If this review could be helpfull to anyone, I will advise you to please stay away from Telkom orTelkom-empire, which office is in Bellville. This was and still is the worst service i've ever experience in my whole life.</p>
Good Morning Philip,
Your query has been logged and sent to our Accounts Team for assistance with correcting the package.
Your reference number is ***1.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Philip,
Your query has been logged and sent to our Accounts Team for assistance with correcting the package.
Your reference number is ***1.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Dear Busi and the Telkom social media team, thanks for your response, but sadly I must sat that nothing substantial has changed. After your response, I made several follow-up calls to Telkom's customer care service. After two payments of R588.00 and R399.00 my service was finally re-installed. Unfortunately, that is not the end of the story. In ons of these follow-up coverstions, I spoke to Mbali Nkabinde and find ou that my banking details were also incorrect. Who did that? She assured met that she will change it and that everything is now correct and in place, namely: My banking details and the new correct contract. She also sent me this confirmation:
Good Day
Kindly note that I have corrected your banking details and you will now be debited on the last day of every month starting from Next month which is April's last day of the month.The invoice for April you will receive it on the biginning of the month from the 3rd-5th of the month on your email address and It will sghow you are on a R399 package not the R499.
Thank You.
Mbali Nkabinde
Telkom Customer Representantive- Customer Service
On the 4th of April, I did a follow-up, because there was nou deduction from my account for my WIFI services. I then spoke to Thobeka Maqubela and she confirmed that my invoice is still on the wrong package of R499, 30G day and night. She however, undertook to bring it under Mbali's attention:
Good day
Customer called in regarding the below email . He is still on SmartBroadband Wireless 30GB for R499 on his April invoice . He is irate and would like to know when the changes will be made .
Kindly assist with feedback where possible
Regards
Thobeka Maqubela
Representative - Customer Service
Up till now, I did'nt hear a word from Mbali.
It still is not the end of this sad saga. I received yesterday this email from Charles Davies:
Greetings
And information was passed through to our Account Department that the funds sent to your Account Details provided by our client to make the payment did not go through.
We would request you to confirm from the Attached Document if your Account Details are correct.
Kind Regards
Charles Davies
He sent the attachment in a format that I ca'nt open. I brought it under his attention, but with no response up to present.
Now dear Busi, what the hell am I supposed to do? It would give so much pleasure and joy to write on hellopeter that all my trouble with Telkom belongs to the past and I would like to respond on hellopeter with a positisve theme, but alas!!! The problem still prevails and I await another suspension of my service very soon.
I wonder if Telkom as employer has any ethical conscience and what are the values that Telkom is living by? I would have been ashamed to admit if I was an employee of a company that has no word to count on.
Busi, can you please provide me of the contact details of Telkom's legal department, because I want to take this to court. Telkom did contract breaching.
Regards, Philip Scholtz (account nr: ********** 47; ********** ********** 85030)
Dear Busi and the Telkom social media team, thanks for your response, but sadly I must sat that nothing substantial has changed. After your response, I made several follow-up calls to Telkom's customer care service. After two payments of R588.00 and R399.00 my service was finally re-installed. Unfortunately, that is not the end of the story. In ons of these follow-up coverstions, I spoke to Mbali Nkabinde and find ou that my banking details were also incorrect. Who did that? She assured met that she will change it and that everything is now correct and in place, namely: My banking details and the new correct contract. She also sent me this confirmation:
Good Day
Kindly note that I have corrected your banking details and you will now be debited on the last day of every month starting from Next month which is April's last day of the month.The invoice for April you will receive it on the biginning of the month from the 3rd-5th of the month on your email address and It will sghow you are on a R399 package not the R499.
Thank You.
Mbali Nkabinde
Telkom Customer Representantive- Customer Service
On the 4th of April, I did a follow-up, because there was nou deduction from my account for my WIFI services. I then spoke to Thobeka Maqubela and she confirmed that my invoice is still on the wrong package of R499, 30G day and night. She however, undertook to bring it under Mbali's attention:
Good day
Customer called in regarding the below email . He is still on SmartBroadband Wireless 30GB for R499 on his April invoice . He is irate and would like to know when the changes will be made .
Kindly assist with feedback where possible
Regards
Thobeka Maqubela
Representative - Customer Service
Up till now, I did'nt hear a word from Mbali.
It still is not the end of this sad saga. I received yesterday this email from Charles Davies:
Greetings
And information was passed through to our Account Department that the funds sent to your Account Details provided by our client to make the payment did not go through.
We would request you to confirm from the Attached Document if your Account Details are correct.
Kind Regards
Charles Davies
He sent the attachment in a format that I ca'nt open. I brought it under his attention, but with no response up to present.
Now dear Busi, what the hell am I supposed to do? It would give so much pleasure and joy to write on hellopeter that all my trouble with Telkom belongs to the past and I would like to respond on hellopeter with a positisve theme, but alas!!! The problem still prevails and I await another suspension of my service very soon.
I wonder if Telkom as employer has any ethical conscience and what are the values that Telkom is living by? I would have been ashamed to admit if I was an employee of a company that has no word to count on.
Busi, can you please provide me of the contact details of Telkom's legal department, because I want to take this to court. Telkom did contract breaching.
Regards, Philip Scholtz (account nr: ********** 47; ********** ********** 85030)