TELKOM - THE WORST, JUST GOT WORSER (USLESS SERVICE)

<p>I logged a dispute on the 27th of September 2016 and called twice about the same issue with regards to my 5gig data contract being upgraded to a 10gig contract, instead of doing an upgrade Telkom added the 10gig contract to my account so now I have 2 contracts totally 15gig, 5 of which I don't use but pay for!</p> <p>The reply 05/10/2016 "Please see the above subjected case number for your upgrade error and data usage for the two contract subscriptions which you have initally done an upgrade on the 5GB plan (No. ********** 278) but however were provisoned with another plan of 10GB (No. ********** 350). Your case is being attended to and will be contacted by your case handler for feedback."</p> <p>After numerous emails and phone calls, I get the following reponses, not once , a few times:</p> <p>1. Please note that you cancellation request was attended and is in a final department to be cancelled.</p> <p>A Telkom cancellation agent will call you anytime from now to confirm your cancellation. (11.10.2016)</p> <p>2. Kindly note that we are waiting for feedback from the back office,</p> <p>3. Your case no ********** 4 @ Telkom Mobile is resolved.Please call 081180 for further information (06.01.2017)</p> <p>4. Please be advised that the case is still being escalated and you will be called once the case has been sorted.(29.09.2016) (06.12.2016)</p> <p>5. Kindly please be advised that I have sent an email so that the device will be collected from you and I will be able to cancel the contract once I have the confirmation that the device was collected.</p> <p>After the contract has been cancelled it will then be sent to billing to refund you the money. (31.10.2016)</p> <p>6. Your case is still being attended to. (27.11.2016) (11.01.2017)</p> <p>7.The case has been closed with no further details pertaining. (11.01.2017)</p> <p>8.We do apologise for the inconvenience caused, Please be advised that we still waiting for the feedback from the sales agent to confirm if the device has been collected. As soon as the is information regarding the case number ********** 6, our cancellation department will contact you to finalise the cancellation.</p> <p>I did escalate your query to the cancellation department. (11.01.2017)</p> <p>9.Thank you for contacting Telkom.With regards to your case the back office has stated we await feedback from the sales department.To follow up with your query, kindly contact 10213 for direct feedback. (12.01.2017)</p> <p>10. I do apologize for the inconvenience caused, please note that you will be contacted once your case has been resolved. (22.02.2017)</p> <p>Below is a list of all the wonderful, super helpful, caring people I have had the pleasure of dealing with! (not)</p> <p>Phumla Mteto (Customer Service Representative)</p> <p>Tiisetso Lekgoathi (Telkom Mobile Customer Service)</p> <p>Thembisile Vilakazi (CSR-Customer Service Rep)</p> <p>Mduduzi Ndlovu (Chat Customer service)</p> <p>Thapelo Mogotlane (Telkom Mobile Customer Service)</p> <p>Lungelo Zikhali</p> <p>Boitumelo Jeanette Rantlhane</p> <p>Mosima Bopape (Representative - Customer Service)</p> <p>Kholofelo Makgalemele (Customer Service Representative)</p> <p>Mathapelo khubalo (Representative- Customer service)</p> <p>Haleem Johnson (Representative – Customer Service)</p> <p>Chanell Delo (Telkom Customer Service)</p> <p>Zinhle Magudulela (Telkom Mobile Customer Service).</p> <p> </p> <p>I am still waiting for anyone of the above mentioned service agents to contact me with a definitve answer to the 3 case numbers I have logged with regards to an error TELKOM made and I am left to sort out and pay for on a monthly basis. (22.02.2017)</p> <p> </p>