Telkom - the worst ISP with very bad client service

Tomorrow I'm lodging a complain against Telkom at ICASA. We did an online application for a 25 meg up and down fibre line for R449 in the middle of June 2022 - it was a promotional special and my application was approved by Telkom. I was an existing Telkom client with an ADSL and Telkom land line, but my ISP was Mweb. My application for the fibre was approved on the special deal as stated above. A technician from Telkom contacted me and arranged for the installation of the fibre line for 22 July 2022. When they installed the fibre line, they had also cut my ADSL and Telkom land line. After everything was installed and cut off the technician phoned in to Telkom for a name and password, just to find out that someone at Telkom had cancelled the fibre application. I had to re-apply on the same special that was running for the 25 meg line for R449, again my application was approved and the line was activated. On 3 August 2022 my Telkom fibre was again shut off. This time Telkom's reason was that according to them that I did not want a second line, which was all news to me since I don't have a second line and I never stated that to them. According to them if I want to apply now at this stage I must apply for a more expensive contract because the special for the 25 meg line is not running anymore. Telkom had in the first place accepted my application under the special deal, came and prematurely cut off my ADSL line, forced me to ask Mweb to release my contract from them prematurely to put my number in the pool so Telkom could grab it to activate the fibre. After everything was done and installed, Telkom cancelled everything, twice. Now I'm sitting here without internet, with a fibre line, a Telkom router, but everything was twice cancelled on Telkom's side, now they want to force me to apply for a more expensive contract before they will activate the fibre line once again. The original installation was accepted and installed on that special deal contract, which was cancelled by Telkom only after the installaion was done and I had terminated my ISP at Mweb, and now they want to tell me I must re-apply under a much higher priced contract before they would activate my fibre. After everything was done and cancelled by them, I've phoned then numerous times and ask them to come and fetch their router since they had cancelled the contract twice but they don't want to take the router back. There is no standing agreement or contract between me and Telkom due to the actions on their side, but even getting them to come and remove their property is a difficult task. If I try to resolve the issues on the telephone with them, I was running into a brick wall without any solutions and when I went to Telkom shop at Lephalale mall I was met by a Telkom consultant who was eating bubblegum and blowing bubbles in my face. The service at Telkom is disgusting, poor and unprofessional. The cancelled reference numbers are: B*** and B***