Telkom the worst ISP/Fibre provider

Item: Telkom
Rating: 1

Beware anyone considering Telkom as an ISP/Fibre provider In January Telkom contacted me upgrade to a Fibre package. The offer was to upgrade my 4Mbs ADsl line unlimited to a 20Mbs Fibre line with unlimited data. Included in the offer was a free installation of the Fibre and Wifi Router. The upgrade was to be done via Vumatel fibre since Telkom doesn’t have Telkom fibre in my area. During this period, I requested for cancellation of telephone line (using email cancelation form) which was not part of the contract and was charged separately. On 25 February, the Fibre was installed and activated...then the misery started. Unstable, slow, intermittent service. 20 times worse than our ADSL line. After speaking to more than 10 people at Telkom, nobody was be able to help me. I get sent from pillar to post and NOBODY is interested in or able to follow up on the issue to get it resolved. Being referred to Vumatel, and both blaming each other. After a month vumatel replaced the faulty port. Then, to my shock I hear that my ADSL line is still active, despite being assured by the salesperson that it will be deactivated as part of the migration. Finally got told to send an email request to the cancellations department, only to receive an automated response saying that the query can take 21 days to get dealt with!!! Final blow was receiving my bill where they actually charged me for the Fibre installation and router, and of course double charged me for both the Fibre use AND ADSL and another 100mbs fibre which I didn’t have. After 3 months, after refusing to pay a bill amounting to almost R7000, 10 times more than I was supposed to be paying. They agreed to credit for faulty fibre, cancel 100mbs fibre and Adsl but refused to cancel my telephone line. About 2 months ago I got a call from Telkom to confirm my request for cancellation of voice-telephone. I insisted I needed to keep fibre, but decided to cancel ALL. The refused to credit for voice-telephone since February 2017. Since the account is cancelled I cannot speak to them. No help at all. SEE DISPUTE ********** 0, ********** 4, ********** 9, ********** 9, ********** 3, ********** 5, ********** 2. I HAVE COMPLAINED ABOUT THIS CANCELLATION I am besides myself with frustration and fury. I feel totally conned, completely let down and utterly helpless in terms of getting this mess sorted out. Let this be a warning to anyone who is considering using Telkom as a service provider.

Helpful (0)

Replies (0)