Telkom the worst *********** staff at call centre

I moved from Glenvista to Brackenhurst in December 2015. I requested Telkom to transfer my line and was advised it can easily be done,same account number will apply however the telephone number will change.i had no problem with that and requested for it to be done. The line was transferred and installed and we went on holiday. ***<br> <br> We returned on Friday afternoon 01/01/16 and found the Telkom line not working. We received dialing tone but could not call out or receive calls. When dialing our number a long unusual engage signal was observed. The ADSL was also dead. We had to wait till Monday morning to call the Telkom call centre 10210. The waiting period was not a problem.The *********** staff was the BIG problem! We called billing they told us line is working.we called technical and told line was active but they noticed a suspend hold on the account.To lift this we must call Telkom sales. We obliged. Sales said there is no suspend hold on the account.call billing they say. And so it carried on and on and on for 2 hours a day till today. We still have no active line even after the \ back office"was emailed by them to reconnect. Asked to speak to manager...not allowed."""