TELKOM THE WORST FUBRE SERVICE PROVIDER

Good Day South Africa

Please see below the email that I have sent Telkom. This misleading information and poor service has now lead me to write this review. I will never ever ever advise anyone to have a telkom contract for fibre. It's only endless problems. Ylwhen requesting a callback you have to wait 3 days for a consultant to call back then they can't even assist. I'm hoping that this reaches anyone at Telkom in an authorities position that is willing to assist because I am going to cancel this contract.

Please see the email below

To whom it May Concern

Customer number: *** Name: Cindy Lottering

I am extremely disgruntled that since the inception of my contract my debit orders as my instruction has never ever been deducted,yet when billing attempts to debit on their own dates,it goes as rejection because there is no money in my account,hence me asking them to please debit my account the 5th of every month.

I've only received 2 invoices since I've had this accoun***** been nothing but a featless, teething process with Telkom.

I had to and have been doing manual eft payments every single month since the inception of the account.

Everytime I speak to a consultant, I get different stories,yet they tell me my debit order dates has been changed to the 5th but no debits ever goes off on those dates ,EXEPT the 5th I was debited R842 and in that same day I made an eft payment.

I've been paying my account religiously every month. Amd every single month I have to dispute the account and they reverse and fix my account.

Now,speaking over an hour to consultants sending me back and forth.

And that I'm liable to pay R311 for reconnection fee which I refuse to pay because if the consultants did their job properly and debited my account on the abovementioned date I never would've had this problem.

I've now been disconnected for almost an week and I am on the verge of canceling my contract and simply just not paying anything to this account anymore.

Misleading information, incorrect information, I was never even instructed about debit heck mandates that no consultants has informed me about.

I have requested for a team leader,supervisor or manager to contact me because this has been nothing but a problematic account since inception.

Consultants should give accurate amd true information to client when selling them a product.

I am hoping and trusting that this issue can be resolved because and I am on yhe verge of canceling this contract.

I look forward to hearing from you.

Regards Cindy Lottering