1 reviews | Active since Oct 2011

04 May 2015, 17:20

TELKOM THE WORST EVER!

I run a small business from home that is entirely dependent on the Internet for survival. I waited from 3 Jan 2015-26 march 2015 for Telkom to fix the fax line. The technician would not TOUCH the DSL line as it was not on his repair sheet. But wait there's more... I have only had intermittent service on my DSL line since jan 2015. It literally goes off every time we get a call on the line (and no, it is not the filter, I have replaced that already on advice form GOOGLE (not telkom thank you very much!). I have reported this and BEGGED them to help me sort this out exactly 45 times. I have used their sms service. I have escalated the complaints via their website account service, I have cried my heart out to numerous of their telephone operators&gt

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Replies (1)
Telkom
Telkom's reply04 May 2015, 18:55
Official
Hello kinvest,

Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated by our ADSL Team and feedback will follow. Your reference number is SM108228.

We sincerely apologise for the inconvenience.

Regards,
Joshua Mnisi
Telkom Social Media Team

Best regards,