Telkom the worst customer service in South Africa - you will be sorry you use any of there services

Telkom has the worst customer service in South Africa. Please see my Helopeter post that I posted on 31 August 2018.

https://www.hellopeter.com/telkom/reviews/unable-to-cancel-voice-line- **********

I have repeated the post below as I still have received no assistance.

I have moved to Fibre and have cancelled my ADSL line with Mweb. I have phoned 10210 to find out how to cancel my voice line. I was advised that I can only do it online. When I try to do it from my online profile there is no option to cancel my phone line. I can only amend the name. I need assistance to cancel my phone line as the Telkom contact centre could not assist and I am not sure how else to get support from Telkom.

This is the private reply I got from Telkom then nothing again:

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

I am repeating the inormation below in the private reply. This is the last month that I am paying my Telkom as this is ********* business practice that there is no way that I can cancel my voice line.