TELKOM - THE WORST CUSTOMER SERVICE!

My Telephone Line and Wifi have been down since Sunday 13/12/2020. We reported the fault 14/12/2020 and were told a technician would be in contact us and come to check it out. Today, 18/12/2020 when contacting the call centre again I was told that it is an area fault due to cable theft and they are unable to provide a time frame when the issue will be sorted out.

The customer care centre is RUDE and not helpful at all.

There's no way I can pay for a service, not receive that service, then not get answer when wanting to know when the issue will be sorted out.