TELKOM - The worst company EVER!!! NO ACCESS TO MANAGEMENT

I have been trying to cancel my Telkom line for the past couple of months now - 12 Months to be specific. I used to use a certain ISP via Telkom. We had continuous connection problems and it was always due to the Telkom line . When faults are reported they will take days or weeks to come sort it out but we still had to pay even if we could not make use of the services. I decide that I will go with the fibre option , cancelled my services with the ISP and with Telkom. ISP cancelled my services in December 2017 . I cancelled again in January 2018 with Telkom as it was not done in December . I am still trying to cancel and I have stopped making payments. I am now advised that I need to pay R1900 to get my services cancelled , they advised that my cancellation that was loaded on their system was reversed in March due to my account being in arrears. I advised them that I will not pay for services that were not rendered , I have requested them to please prove and show me that I have used the service and that I will gladly pay - they confirmed that they could see that I did not use the services. They now say they dont find my cancellation request on their systems , I advised them for them to have loaded it initially they must have received a request , why they cancelled the cancellation request is still a mystery . Unfortunately their level of uselessness surpasses even my worst expectations because even the managers are useless. I spent over an hour on the call with the TELKOM PE consultant and TEAM MANAGER - WAYNE GESWINDT. He promised to call me back between 2pm and 3pm yesterday 26/11/2018 , I am still waiting for his call. I have requested to speak to SIYA GUNYA who is the Manager of the call centre but apparently they do not speak to clients - they same clients that pays their salaries. Such incompetence should not be permitted in any business. It is astounding that a task as simple as cancelling a service could prove so impossible. I was told yesterday to only pay R631,23 for my service to be cancelled and the other amount will be logged as a dispute. I am not paying in one single cent - I advise the lady that I paid for 4 months of services which I did not receive and that I am suppose to have a credit. The money is not the issue because we have the money but once again it is a matter PRINCIPLE which does not exist at TELKOM. It is sad that a once proud company have such pathetic customer service. I would lower my head in shame were it me and my company. I need TELKOM to cancel my services that has not been working for over one year and clear the mess with regards to my account and I would like to be refunded R800 for the months I paid without been able to use the services I was paying for. It is poor leadership in Management that does not want to listen and resolve customer complaints that many big companies had to close it's doors. Watchout Telkom , you might think you are a giant now but giants can also fall and they fall very hard.