Telkom - the worst cell phone service provider EVER

I took out a cell phone contract with Telkom - and I wish I hadn't. Firstly I had to jump through hoops as far as FICA was concerned. But I did it as I know FICA is there for a reason. A week later though I have 'another contract' taken out in my name and sitting on my account. How is that possible with the FICA requirements???? After receiving an excessive bill and realising I was also paying for another phone, I called Telkom to report it. Only to be told I need to go to the police station and do an affidavit stating that it is not my contract and then go in to a Telkom store and report it there. (Why Telkom is the onus on me to prove that it is not my contract???? Why don't you prove to me that it is??) But I did it - having to take a morning off work to sort it out. I asked if they can at least put a stop on the cell phone/cancel the sim card but was told they can't do that until I have paid the outstanding amount!!!! So I have to pay for an account that isn't mine to get it stopped??? What is the logic in that???? Then due to the unpaid account they suspend my services. So to get my own phone back up and running again, I grudgingly paid the total amount outstanding (even the ********** amount) through Telkom's online system. The next day it showed that my account was up to date and my phone was switched on. Yay progress!!!! BUT today I get a message saying the services are again discontinued as I have another amount outstanding!!!! When I phone the call centre and tell them I have paid, I am told they can't pick up the payment. Even though it was done through their system and the online payment system acknowledged the payment. (And I might add it was done 11 days ago). I was told I need to prove that I paid it. So I have now faxed through my bank statements and asked them to please activate my phone line again. I am still waiting..... In the meantime, my ********** contract is still sitting on my account. It has a case number but a month later nothing has been done. I am beyond frustrated!!!!!!! I wish I could just give them back the phone and cancel the contract!!! I have never had such bad service in my entire life. I am considering taking legal action as I think that is the only way I will be able to sort out this mess. Has any one else taken legal action against Telkom? And if so, did you use a particular legal firm?