Telkom - the worst!

I am writing this review on behalf of my next door neighbor (Mrs EL Nel) who is an elderly lady and cannot do so on her own email as discussed below.

On 25 Feb 2025 she app**** to Telkom at Langeberg Mall, Mossel Bay to cancel her landline. Ref A09F7A576E16.

On 25 March 2025 she received an account of R1924.19 which she paid, although no one could tell her why the account was so high. Her email service was cancelled although they said they would send her a code to re-activate it again, which to this date she has not received. Since 25 March 2025 she made 17 calls regarding her email, but everytime she only got reference numbers and no code. The last reference given was TIN ***.

All she wanted to do was to cancel her landline. Now she has no access to her emails and no code is forthcoming despite her frequent enquiries and promises of activation code. she also still does not know why she had to pay the R1925.09, because no one can tell her.

Telkom is probably the worst entity to deal with. Quick to write a new contract, but don't try to cancel anything. That just won't happen!