Telkom the worst

Pathetic service delivery. The people working there are uninformed and not trained properly. We have been clients of Telkom for over 10 years. We purchased a contract last year and unfortunately we had some trouble with the watch that came with the contract. The back portion of the watch fell of and the battery was not lasting. That was the only thing that was reported to them. We confirmed that that was the only problems reported and a tick sheet was done between both sides to make sure. A 2 weeks later I received an SMS from Telkom informing me that I am liable for R1200 cash. I struggled to fine out more information and finally found out that the screen was cracked. Upon which I was very shocked to discover this as I have confirmed with both the manager and staff that helped me that day, that the watch was not cracked but only having problems as stated above. I SUFFERED for days trying to find out where things went wrong. Then I realised that it is not the duty of the client to do the work of Telkom and that is unacceptable. Samsung us a **** product and should stop selling products because they too are useless when trying to get help from them. Telkom has sent me from pillar to post. I can't even get a proper email or phone number to contact someone who can help. I'm am so frustrated and disappointed in Telkom for their lack of interest in helping a veteran of them. Still it's been weeks and I haven't heard anything from them. But they are adamant about me paying. And I am still within my warranty period. I am looking to take this further by approaching the National Consumer Commission and closing that branch down and push for an investigation into the situation as I doubt I am the only one that has this problem. The staff are uninformed, not trained properly, lazy, oblivious and ******** at best.