Telkom the worse service provider

the worse service known to man kind, I received a call from their agent Mondo regarding an upgrade on my existing contract, the device took forever to arrive that i was ready to cancel. when i received the device i found out that instead of them upgrading my current contract they gave me a new one. trying to get the matter sorted i was sent left right and center without any assistance. i then decided to cancel the whole thing as i was being debited twice and worse for something i did not sign up for. i had to call them more than four times to get the device collected and when they finally did come through the cancellation still was not processed. i am a month to date now without the device and i will be charged for it as no one is assisting me. instead i am being escalated from one manager to the next. All i want is for them to cancel the additional device which i am no longer in possession of. but the way i am over Telkom i want them to cancel all contracts i have with them. their service is simply the worse i have experienced to date.

I am still trying to get the matter sorted.