Telkom the useless unhelpful telecommunication sup

There is technical fault on the telkom lines in my area myself and neighbours have been reporting this problem since the 6th of July the lines have been down since the 5th of July. According to call centre staff there was a technician assigned but the problem still hasn't been resolved as yet. Therefore it affects Internet usage. Not happy because we are still going to be billed for a service that we haven't been able to make use of. Not one person can tell me what the problem is and when it will be resolved. I refuse to pay for a service I cannot make use of.