Telkom, the ******* that call themselves SA's cheapest network

For past 3 months i've been paying R139 p.m although i was unable to connect to Telkom 10G data contract. A service call was logged in this regards where i was informed that this was a common problem experienced by Telkom customers and that an investigation will be conducted into it. Upon conducting an update on this matter earlier today, Ms Thembeka Myeza assisted me to connect to the Telkom data. Upon questioning what will happen to the data that i've been unable to access for past few months, i was told that Telkom was not liable and their was nothing Telkom could do about my lost data. When I logged my initial complaint, I was informed that Telkom would credit my account with sum of my payments which i made while i was unable to connect to network.