Telkom the *****

This is my 3rd HelloPeter review for Telkom. I have emailed, phoned, and spoken to them on Live Chat more times than I can count (latest two ref numbers are ********** and ********** 6). Every time they guarantee resolution within 72 hours and then disappear.

Telkom, you *****, remember all those ******* debit orders you took off my account? When you had confirmed cancellation of services but continued to debit my account for six months? You still owe me my refund. I'm not going to go away. PAY IT BACK NOW.

This is a copy-paste from my last Live Chat. Needless to say the refund she promised me never came:

11:18:06 AM) Amanda> Thank you the line is cancelled 11:18:26 AM) (u'Jessica McCarthy',)> But then why is Telkom still taking debit orders off my account every month? 11:18:50 AM) (u'Jessica McCarthy',)> I still receive invoices and my account gets debited for between R200 and R300 every single month 11:19:10 AM) (u'Jessica McCarthy',)> I need that money refunded and I need the debit order cancelled please 11:19:49 AM) Amanda> Kindly please stay on the line so that i can check when account was cancelled 11:19:56 AM) (u'Jessica McCarthy',)> thanks 11:20:09 AM) (u'Jessica McCarthy',)> it should have been in April 11:20:13 AM) (u'Jessica McCarthy',)> I received confirmation 11:21:57 AM) Amanda> i will log a refund kindly please stay on the line 11:22:30 AM) (u'Jessica McCarthy',)> thanks 11:27:12 AM) (u'Jessica McCarthy',)> are you still there? 11:28:05 AM) Amanda> Yes Jessica i am still here? 11:28:16 AM) (u'Jessica McCarthy',)> great 11:32:07 AM) (u'Jessica McCarthy',)> will you log the refund for all the debits that have been taken since April? 11:34:53 AM) (u'Jessica McCarthy',)> it should be roughly R1100 11:35:15 AM) (u'Jessica McCarthy',)> When will the refund be made? 11:35:34 AM) (u'Jessica McCarthy',)> And can you guarantee that there will be no more debits taken off my account? 11:36:30 AM) (u'Jessica McCarthy',)> Hello Amanda? 11:37:11 AM) Amanda> Thank you Jessica i am sorry to keep you holding this long 11:37:33 AM) (u'Jessica McCarthy',)> As long as I know you are still there 11:39:54 AM) Amanda> I wll log a dispute now from April i was only able to credit for this month 11:40:33 AM) (u'Jessica McCarthy',)> So does that mean the refund for this month will be immediate? 11:43:22 AM) Amanda> Yes but it will reflect on your next billing 11:43:48 AM) (u'Jessica McCarthy',)> When will the money be in my account? 11:47:19 AM) (u'Jessica McCarthy',)> ??? 11:48:15 AM) (u'Jessica McCarthy',)> Amanda I know you have a slow system but we have been on the line for nearly an hour. Please confirm that there will NEVER be another debit order taken off my account 5:49:02 PM You: And that Telkom will refund ALL the money owed to me since April, and that the money will be IN my bank account by the end of October 2018 5:49:16 PM You: You have been very helpful but I hope you can understand why I am so frustrated 5:49:57 PM You: Every time I talk to a Telkom employee they tell me the same thing and it never makes a difference, Telkom just keeps *****ing my money. I need it to stop IMMEDIATELY. I really need that money back Amanda: I have credited for this month jessica,and the other months i have logged dispute here is ref ********** 6