Telkom the TERRIBLE

On 12 January we renewed two cellphone contracts with Telkom, 2 Samsung A34 5g handsets, we were assisted by Ashley at Telkom N1 City. after a few days the one phone started giving problems, whereby Whatsapp could not be accessed, this was after the initial 7 days OOB failure window. we went to Telkom, they advised a technician will need to look at the phone, the contact number was given to the consultant, and while we were there, she said she was chatting to the person who would assist us the next day, he would call to arrange a time when we could come to the store. The next day my partner took half day leave, by 1pm no one has called to arrange a meeting, he went to to the store, only to be told the technician is off from work! He was then advised to take out two other contracts on top of these two new ones, or bring both phones in as they cannot help him (and keep paying the contract without any handsets !) Ridiculous as this is, my partner left the store and someone then suggested we go to Samsung in Edward street, Bellville.

Saturday 3 February we went to Samsung, handed in the handset, and 2 hours later got it back, fixed. Its just had to be restored to factory reset.

Now tell me how it could not have been done at Telkom, with Technicians on site??? Why were we told to take on additional contracts? (******ion maybe??!!!)

No one had the courtesy to keep in contact with us They flat out said they could not help us, which is is disgusting to say the least, as after sales service is non existent, no wonder you are losing clients and getting so many bad reviews!!

We have bound ourselves to another 24 month contract with you, a grave error on our part, but this will definitely be the last renewal!!