1 reviews | Active since May 2017
Telkom the Terrible
<p>How i prayed (and still am) for a little network signal just to post this complaint. Telkom is terrible. For almost three days now my internet has become so slow i can chew my wrist. Every month its the same story. Everything works great until it just stops. I am on unlimited data, i pay a lot of money for telkom just to cut me off mid month. The call centre is so rude, speaks over me, tells me to reboot my phone, after i told them iv done this fifty times already, they have no solution and only want me to reboot so they can cut the call and not worry about me again. One very arrogant telkom call centre agent refused to put me through to a manager unless i told him why i wanted to talk to a manager, eventually i told him, to complain about his attitude towards a client! He then continued to put me on hold and conveniently dropped the call. I have his name, i have a recording of the conversation and so i am expected to just keep calling back with the same old problem. Every month the same thing happens, mid month i suddenly have very slow internet and my signal is from one bar to zero. Even going to 2G there is no network. I will not recommend telkom mobile to anyone. It took me ages just to come on here and complain. Im lucky if i can load a google page, i lose network and no one can get hold of me, i have to reboot, change roaming, change networks reboot reboot. Seriously telkom? Are your trying to save money by cutting clients from using their so called unlimited data? Id rather pay a fortune and go back to vodacom. At least there when they rip you of your money you get good service. I regret the day a few months ago i left vodacom for this. Waste of time going to a telkom shop because guess what.. been there done that, they tried to convince me to buy a new cellphone. Wow people the little telkom network that there is, sucks.</p>
My follow up experience with Telkom.
I am still sitting with exactly the same problem. Telkom contacted me just after I left the Telkom store (this experience I will elaborate on in a minute), with reference to my reference number ********** 7. I was advised to switch to 3G as the area of my residence only supports 3G (with assumption that I sit at home the whole day), albeit the fact I already reported that I have done that and had the same problem. I have a little network and then suddenly no 3G no 2G no LTE, no network, incoming calls go to voicemail and when I make a call the network dissappears, then my sim refreshes by itself, and I have to wait until it finds another network connection. So subsequently that reference number was resolved by Telkom. And thank you for nothing.
So the day I went to the Telkom store, I was greeted with very friendly and helpful staff. I was advised to do a sim swop, which they did. Still had the same problem. I was advised to switch to roaming, which I also previously, already did (take note that I am on the unlimited package and roaming is included, good luck to you roaming if you dont have this package, because it will cost you your car at the end of the month i think).
So roaming does not keep a stable connection and I experience the same problem. Off I go back to the Telkom shop. Luckily! While I am sitting with the IT guy, (Tau at clearwater mall, thank you for your excellent service) my phone cuts out again, no network. You know you have to see it to believe it. So Tau explains to me that it might be the sim card that is not properly connecting to the network. He logs a case number for me through the data department and I get another number to hang on my wall (case: ********** 6). So I am told I have to wait 21 days to see if they can resolve this problem. TWENTY ONE DAYS. Thats a long time to wait for a maybe. Especially when your phone is not working properly.
Telkom still stays terrible. My experience with the network from February this year has been a non stop pain and I would not recommend this network to anyone.
My follow up experience with Telkom.
I am still sitting with exactly the same problem. Telkom contacted me just after I left the Telkom store (this experience I will elaborate on in a minute), with reference to my reference number ********** 7. I was advised to switch to 3G as the area of my residence only supports 3G (with assumption that I sit at home the whole day), albeit the fact I already reported that I have done that and had the same problem. I have a little network and then suddenly no 3G no 2G no LTE, no network, incoming calls go to voicemail and when I make a call the network dissappears, then my sim refreshes by itself, and I have to wait until it finds another network connection. So subsequently that reference number was resolved by Telkom. And thank you for nothing.
So the day I went to the Telkom store, I was greeted with very friendly and helpful staff. I was advised to do a sim swop, which they did. Still had the same problem. I was advised to switch to roaming, which I also previously, already did (take note that I am on the unlimited package and roaming is included, good luck to you roaming if you dont have this package, because it will cost you your car at the end of the month i think).
So roaming does not keep a stable connection and I experience the same problem. Off I go back to the Telkom shop. Luckily! While I am sitting with the IT guy, (Tau at clearwater mall, thank you for your excellent service) my phone cuts out again, no network. You know you have to see it to believe it. So Tau explains to me that it might be the sim card that is not properly connecting to the network. He logs a case number for me through the data department and I get another number to hang on my wall (case: ********** 6). So I am told I have to wait 21 days to see if they can resolve this problem. TWENTY ONE DAYS. Thats a long time to wait for a maybe. Especially when your phone is not working properly.
Telkom still stays terrible. My experience with the network from February this year has been a non stop pain and I would not recommend this network to anyone.