Telkom the telecommunications company, that can't provide telecommunication

My telephone line has been off for three months now, and the internet line is going on two months new; that it is off. And when I say off, I mean DEAD! When you try to log a fault it only lets you log one. When you check the line number it gives you this, ( There is a network outage in your area). Every month you they take the full amount lasted month, and now I see they are going to take the full amount again! I had to take a Vodacom data package so I don't lose my job.