Telkom - The ********s!

Telkom never ceases to amaze me! I've ordered a laptop package that I now want to cancel, but the beauty of it is that I was told that I cannot cancel with anyone or any department, I'd have to do it with the person that assisted with my online purchase. This person, Thokozo or something like that, promised me that after the pre-approval process was complete (which was completed on 21/11/2018 & I received the confirmation SMS at 07:45am that same day) she would contact me. I needed her to contact me to confirm the delivery address as I was working from home & I wanted to upgrade the package. I haven't received word from her as she promised.

In addition to all of this I sent an email to ********** yesterday, 23/11/2018, stipulating that if I am not contacted by close of business I want my order cancelled. I received an email at 10:50am requesting my ID number & I responded. I did not get any feedback after that & I sent an email (23/11/2018 19:38pm) cancelling my order.

Today I called 10213 & spoke to Fatima or Farhana at 08:23 who advised me that the only person that could assist me to upgrade or cancel my order was Thokozo. Fatima/Farhana then advised she would email Thokozo & her manager, Nicolene & I should be contacted. It's just over 3 hours & I've still had no contact from either person.

TELKOM... I'VE RECEIVED THE WORST CUSTOMER SERVICE TO DATE. NO ASSISTANCE. YOU GUYS WERE TOO QUICK TO TAKE MONEY, BUT DON'T RESPOND ONCE YOU HAVE OUR MONEY!!! I WANT MY ORDER CANCELLED & A FULL REFUND OF THE R319 THAT WAS TAKEN!!! I WILL NOT DO BUSINESS WITH ANYONE THAT DOES NOT TAKE MY BUSINESS SERIOUSLY!!!!!