Telkom, the Shady Dealers

14 Months ago, I moved to Calitzdorp. I had Telkom install a phone line along with a 2mb ADSL package. After a few weeks, I realised that 2mb was not going to be sufficient, and upgraded my account to a 4mb ADSL, which was the best they could offer. The Telkom representative assured me that we would get 4mb downstream, and 2mb upstream. The upstream for me is much more important. Since then, we have never received anything close to this. We get at best 3mb downstream, and at very best 300k on the upstream. Telkom sent out technicians on 2 or three occasions, and eventually they told us that the system could not give us more than that.... tough luck, suck it up...... but they gladly continued to take or money. In the meantime, to run my business, I have had to move to mobile to do my uploads, at a much higher cost. In order to at least get my value from the ADSL deal, I have been using it for other mundane business tasks. Now Telkom has sent me a "fair usage warning", as must usage is affecting other customers in the area. My package is uncapped.... and I am getting a fraction of the speed I am supposed to, as I am sure is the same problem every other Telkom customer in this area is having. Maybe Telkom should upgrade their system to accommodate paying customers here, instead of sending out threatening warnings to their clients. I can also warn Telkom.... I am an internationally connected marketing specialist. If they continue on this course, I can do untold damage to their already shady reputation, which will cost them far more than this really bad ADSL deal has cost me. If Telkom wishes to continue on this course, they stand to lose a lot more than just me as a customer.