Telkom - the recurring nightmare!!!!!

If I could give Telkom zero stars I would!

Last Tuesday I went in to advise Telkom of a change in my banking information. This was to ensure my debit order went off per normal just like always.

The person who helped me at Telkom FAILED TO TELL ME THAT THE DEBIT ORDER WOULDN'T GO OFF AND I NEEDED TO PAY IT VIA ANOTHER MEANS. So after, Tuesday, I keep checking my Telkom app and the balance owing is still there. I schlep back to Telkom on Friday only to be told the payment wouldn't go off because of the change. I said "Why didn't you advise me of this on Tuesday?" The consultant outright lies in front of the manager and says she did tell me. Now why in the f would I want to return to Telkom on Friday............ again......... to do what I could have done on Tuesday???????

To date - Monday - I have logged a fault with Telkom mobile because NOW I'M BEING BILLED FOR EVERY MINUTE I use despite the fact that I have 2930,35 minutes left for the month per my contract! My Telkom app CLEARLY SHOWS I've only used 269,65 minutes and have another almost 3000 left.

What in the f am I being billed for? According to the lady who phoned me back and subsequently hung up on me after confirming I am indeed the Telkom user, I have used 200 minutes and only have 200 minutes left according to the system!

Now even if I only have 200 minutes left WHY AM I BEING BILLED FOR CALLS?????

Nobody can give me a straight answer and I effing refuse to go back into town and back to the Mall for a 3rd time so Telkom can get their sh*t together.

TELKOM IS A NIGHTMARE THAT WON'T LET UP.