Telkom - the poorest of poor service deliverers

Middle of July 2019 I app**** for the "move of a voice and data line" to a new residential address in the same town. I was informed that this would take approx. 2 weeks. Telkom required "proof of address" as well as the Erf No. both of which I duly provided. It is now the 5th of September (nearly 7 weeks later and despite me following up on the service request with the same person - Bathandwa Ntanjana (***) Ref ***) I initially spoke to, there is still zero response from anyone. I run a "home-based" business and it seems that this is of no concern to Telkom since they are not negatively affected by the non-delivery of the so-called service the "pride themselves on". On a previous occasion it took 7 months for Telkom to finally attend to my service request (same town might I say), and it would seem were going the same route again. Absolutely the poorest "service delivery" I have ever experienced in my entire life.