Telkom the phone company who never answers the pho

After applying for a Telkom line in store (Canal Walk) I heard nothing from Telkom until I escalated via Facebook. I then received a sms with a order number. Again I waited days. Then I received a sms with a username and password. No further information shortly after I received a sms requesting R171. <br> No one has installed a line or advised anything regarding payment or confirmation of my plan. <br> I called the call center where I waited 13min for an agent.<br> The agent answered the call but placed me on mute.<br> I have waited 30minutes now and still no assistance. <br> Will someone please tell me what the **** is going on! !!