Telkom - the NON service provider

After overpaying my Telkom wifi account, I'm struggling to get a refund from this pathetic Service Provider.

Telkom was paid as a beneficiary from my bank account. I contacted them, requesting that my money should be paid back into personal bank account. I made numerous phonecalls to the Call Centre, which I had to wait for them to answer for almost 30minutes with each phonecall, and was given a different reference number everytime.

On 11 September 2018, I received a SMS from Telkom, stating that I must email my bank statement through to ********** in order for them to refund me, which I did the very same day. 2 more mails were sent on 13/09 and 25/09 to the same person. To date I didnt receive any communication whatsoever at all. Phonecalls to 081180 were made on 03/09, 04/09, 07/09, 17/09, 18/09, 25/09.

I then opted to call the Call Centre again on 26/09. The consultant then told me that my money will be deposited into my personal bank account within 7-10 working days.

On 10/10, I contact them asking why my money was not deposited into my bank account yet. I was told that an email will be sent to the person that I sent my bank details to and that person will contact me either by email or telephonically, the same day. Nothing has been done,hence my decision to refer it to hellopeter.com.

Since Telkom is a communication service provider, I find it hard to accept that their communication to the client is so poor, or non-existent.

I just need my money back into my personal bank account, as I need my money in this economic hardship.