Telkom the non isp

It was November the 13th the day my Adsl Line went down, I have been without internet since then. I have had called numerous times and wasted many days at home waiting for technicians who never came. I was writing exams at the time and having no WiFi severely impacted how effectively I could prepare for my exams. I was offered no solution and had wasted thousands of Rands on data and airtime trying to get a straight answer form the very kind but inept call staff who gave no answers or solutions, I was reffered to their application which requires Wifi to work, see the problem. It's now the 1st of Jan 2018 and we have been forced to pay for a service that down and the worst of all, we have to pay to leave their ****py service. I wish Telkom the best in the new year and hope they get their **** together. This is one customer who is never, ever, ever going to touch or use anything associated with their brand and I advise others to leave their service. They don't deserve you as clients and until they feel it where it hurts, they will NEVER change.