Telkom the "No Service Provider"

I have a 10MB telkom ADSL line, on 15 April 2018 my line became faulty and my line's speed was reduced to 0.2MBps. I tried phoning telkom to address the problem, but to no avail. It took me a week to get hold of a call centre agent, as they do not answer. After repeated calls to the call centre and escalating the fault numerous times (when you can eventually get hold of them), I am still sitting with the same issue even though telkom is very eager and on time to deduct my account monthly for their NO service delivery. (btw telkom, I want to be refunded for the time my line is faulty)

I am on the verge of cancelling my ADSL service with telkom as they do not care about their clients. I would recommend to anyone wanting internet to go look else where at other service providers as the only thing you will receive from telkom is disappointment and frustration.