Telkom the no service provider

I have no had broken service from Telkom from November and it has gradually been getting worse. Bad scratchy phone line with no ADSL. I have now had no internet since the week before last Friday. My mobile data is skyrocketing due to Telkom not sending out a technician to come and sort out my problem. Will you be reembursing me my data that I have used and don’t expect me to pay for this non service. I can see why more and more people move away from this service provider