Telkom the NO Service ******

We app**** for fibre and never received feedback or installation. We eventually opted to go with another company whom delivered phenomenal service. A few month down the line we started getting accounts from telkom, this week we received a letter of demand after querying this numerous times. This morning a spoke to a consultant in accounts who told me the order was never processed but I must pay the outstanding R811 so that he can close the account. Then he will arrange a refund. He told me and I quote "this is the only option you have because the account is with legal and they will not understand". He does acknowledge that we never received the goods but still ask for the payment because legal will not understand. Why must we pay for something we never received? This has been an ongoing battle for 8 months. We called to query and went in store where we were promises every time that it would be resolved.