Telkom the no service company

My ADSL at home went off on 03/06/20. Called twice that evening but the call was not answered. Called again on 04/06/20 and logged a failt. Called on 06/06/20 to get and undate but was told my fault was lost in the system so a new fault. Since then I called Telkom 9 times and my fault is at the testing centre and nobody fromTelkom contacted me.

I am working from home for an essential service but thay does not seem to make a differance to Telkom. Very bad service as usual.