Telkom, the new Eskom

Telkom says my internet issue is with open serve. It's been now four days without internet service in Eldoraigne. Telkom's call centre keeps saying that the matter has been escalated and a technician has been assigned. After the first three three days of waiting, they discovered it's an area fault. (I must be the only one complaining in such a large area!) Today, day four, they promised that the technician on site won't leave until matter has been resolved. Wandering if they have beds there. Going on day five now. I'm ready to cancel my contract.