Telkom the never ending contract

On the 02nd of May 2021, I requested to have my contract cancelled. I received a confirmation message that the cancellation has been logged with case number ***9. The consultant that assisted me advised that my contract would be terminated on 1 of June 2021. A few days ago I went to one of the Telkom popup stands in the mall to check if the contract has been cancelled, to my surprise the contract is still active and they could not find a cancellation request, even after I showed the message with the case number. Telkom why are you trying to force me to keep a contract that I dont want or need?