Telkom, the negligent service provider

Telkom, Telkom, Telkom... What a piece of **** (one of the nicer words I can use) service provider!!!

I upgraded my line from 4mb capped to 10mb uncapped in April... All was good and well until July... I am supposed to pay R807 a month but come July, my bill is R1200 and last month R1600... I called the account queries helpline to log an issue. Firstly, my issue was logged for a whole month and no one contacted me. I eventually called this morning and basically got told that Telkom realised they made a mistake and started billing me extra for the months they were supposed to...

So my question is, how in the f'ing world is that my problem? You are the service provider and you must get your **** in order... Now I am being set back a full R2500 due to your incompetence!!!

When I refused to pay the extra money, I get told that there will be a note put on my account that I'm not going to pay it and then get told that my account will go into arrears and eventually my line cut off...

***? Honestly, is this the way you treat your customers? If so, you guys are pathetic to the max... I am not happy with this whole situation and once again, even though it's not my fault, I'm still being liable to pay the amount...

Thanks for this...