TELKOM, the name says it all

3 months ago my moms prepaid Telkom line was suspended, because Telkom is migrating to no copper lines. It got suspended without any warning. After numerous phone calls to Telkom we eventually got someone to place an order for the new wireless phones rhey have to offer 3 weeks ago. It has now been another 3 weeks and still nothing from Telkom. When we phone and give the reference nr the agent gave they say they dont pick it up and the whole process is started again. How absolutely pathetic. My mom sits without a phone now and barely any cellphone signal in a small town. She lives alone and her alarm is linked to her land line, which is now ALWAYS unavailable. No use phoning Telkom 10210,because the agents just puts you through to the next person untill it eventually cuts out. I will personally hold Telkom responsible should anything happen to my mom and she is unaboe to phone for help, because they have decided to suspend a prepaid line and they offer no alternative.