Telkom, the mystery UPGRADE SMS and that comes after 12 months.

Telkom Fibre: After trying the whole year to upgrade the Fibre to unlimited data, the standard answer has been we will send you an SMS, which all 6 times never came through. The 7th time in November 2019 Telkom called to say they have sent an SMS and after that, the upgrade will be done. Its 10 days since this call and SMS, there has been no upgrade? What can be done in matter of 1 day takes pretty much the whole year to complete and still the promised service is not delivered.