TELKOM THE MOST UNRELIABLE SERVICE!

Telkom has the worst customer service. First they charged me R1099 for DEVICE which was part of the promotion when I app**** for my ADSL line. Eventually after a few weeks they called back to say I don't have to pay it, but yet still appeared on my Invoice the next month. I contacted them again and they said that I am in credit and I don't have to pay my account for August.

I have logged a fault in July regarding REALLY slow internet connection( Speedtest gives us less than 1mbp on a 10mbps line!). I have made numerous attempts to try get feedback regarding my fault with no luck. I even had to reconfigure my router because my internet light went red.

I was only contacted on the 20th of August to ask when I will be home to do the exact same thing every Telkom agent has asked me to do already(PLUG MY LAPTOP IN WITH THE CABLE TO SEE IF THE SPEED IS THE SAME AND RESET MY ROUTER). I told them I will be home at 18:00 and they said they will call me then. I AM STILL WAITING ON THEM TO CALL ME BACK TILL THIS DAY. I called them again on Monday the 27th of August just to be told my line has been discontinued (how on earth does that even happen?!) and I need to call the account department to sort that out. They went on and had to relog my fault and I am still waiting on feedback.

I app**** for a mobile contract and after having 2 separate phone calls with the sales team they told me twice that I was fully approved for the contract just to messaged yesterday that I got declined during credit vetting, which is impossible since I am on another contract with them. I attempted the chat services provided on the website and got told again that they cannot find my order in the system and that I need to contact sales.

EVERY TIME I CALL OR CONTACT THEM THEY CAN'T FIND ANYTHING IN THE SYSTEM. GET YOUR ACT TOGETHER TELKOM!!!