Telkom - The most inefficient and *********** service I've ever dealt with!

I have a Telkom LTE month-to-month contract of R399/month - 20GB anytime & 20GB night-surfer since last year. On the 29th September, I approached their Kenilworth Centre store to migrate to their new deal of double data (40GB/40GB) for R452. 68. I informed the agent that I was only willing to migrate to such a deal if it was on a month-to-month basis as I did NOT want to be locked into a 24 month contract with Telkom. With that understanding, he proceeded to do the paperwork and I duly signed. I was informed that I would be receiving a pro-rata data percentage as it was before the end of the month. This did not occur. On the 1st October, I communicated to him that I was still not receiving the double data. He said that he was going to try and 'fix it.' On the 2nd October, I once gain communicated that the double data was not showing. He informed that he had 'logged a case' and 'they were attending to it.' I asked for the log number and how long it would take. I received no reply. I downloaded the Telkom app on the 20th October and discovered that I was now being charged R904.68 for a service I was not receiving !(I was still on 20GB/20GB ). I went back to the store and the original agent wasn't there, so instead I was palmed off on their call centre. I spoke to Bongani Mkuna who promised me that the matter would be sorted within 72 working hours, i.e, Wednesday, 25th October. He also gave me a reference number, ********** . When it still wasn't fixed by Friday, 27th October, I logged it again and received the ref no: ********** 8. I also sent a message via facebook. The fbk reply to me was that I had app**** for a September deal of Smartbroadband Wireless 20GB. My reply wasn't exactly polite. Telkom's ' logic' that I would apply for the same amount of data for R50 more, escapes me. I communicated again with the original agent who said that 'some customers who migrated to same packages data did not load. ' Also, that the 'double data deal must be done as a 24 month contract, whether sim only or with device'(which I bought from Edgars last year). I then informed him that it had not stated that on the website, he reiterated that H/O said so and that he 'couldn't comment as to why it's taking so long' to sort out the problem. I reminded him that I had specifically asked if it was 'month-to-month' as I did not want to be locked into a contract and requested him to cancel same as I had been ill-advised. I also requested to reinstate my original R399 20GB/20GB on a month-to-month basis. This morning my bank account was debited R452.32 and my data remains at 20GB/20GB... Inefficient and *********** does not even begin to describe this service...but this is a family forum...