1 reviews | Active since Feb 2017

23 Mar 2017, 14:35

Telkom - The Money Monger

<p>My monthly debit order was unsuccessful, due to the fact that i got ****med at the ATM. My line was then cut, i could only receive calls. Telkom texted me to make a payment immediately or i wouldnt receive calls anymore. on that same day 21.03.2017 I made a payment of R1200.00, and notified them. They told me it would take 7-14 working days to unblock my phone. I called and I was told to pay R250.00 reconnection fee in order to unblock my phone immediately. i paid this amount on 23.03.2017, and was told that it would take an additional 7-14 working days to unblock my phone. Telkom needs to unblock my phone IMMEDIATELY! It's ridiculous that i need to wait almost 1 month to be reconnected!!! yet it takes them a split second to disconnect me. I've been a loyal Telkom customer, and it's disappointing that i am being treated in this manner. I am being belittled and taken for a ride. I expect my line to be unblocked immediately and an apology. Telkom call me NOW!</p>

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Replies (1)
's update24 Mar 2017, 15:19
Reviewer Update

I have spoken to more than 10 Telkom consultants and called your debt collection department and no assistance whatsoever. I'm tired of talking I need my line to be unblocked that is all. I have never missed payment this was a first and only due to unforeseen circumstances. Please do me a huge favour do not contact me for an upgrade next month when you treat your loyal customers like ****.